I swear Linode's (shameless referral linking :-p) support team have a crystal ball or something on their desks! So a couple of days ago my VPS at Linode was going up and down then down for a few minutes. I decided to send in a ticket wondering if there was some issue going on. Just have a look at the timestamps:
Yes, that is a reply to my question 7 SECONDS after I opened the ticket! You don't even find canned responses that quick! Oh and my Linode VPS was back up and running when I got the reply. So not only was it a response, it was also a resolution!
This is not the first time I write about them: here is a review I wrote about them and another about their uptime. I wonder if they're better than Rackspace's Fanatical Support? Wouldn't be surprised, they definitely beat Liquid Web's Heroic Support!