It has been a few days since Menatelecom have revamped their website to look more like the changing times. It appears like they have opted to go for a more white theme, which is refreshing given that their red was a bit dark and in some way would look like Batelco's site if it weren't for the information being not about Batelco.
Just about everything you need is now available right on the home page: home and business packages, new products and services, support, downloads and a speed test facility. Its cool how the elements on the page react as you mouse over them.
At the bottom, to the right of the Menatelecom logo you will probably notice an item called "Lifestyle" with the description "customize your Mena page". I'm assuming this is still a work in progress since the page it links to contains a bunch of little mini elements (much like the home page), from sites like YouTube, their Twitter feed etc… What really caught my eye on this page is the "Check Coverage" item, which I hope is really coming soon since it would really give potential customers the ability to know what quality of service they should expect in their area.
They have also taken customer support to a new level, probably trying to match what other ISPs in Europe and US do: add a public forum. I'm all into the idea IF and ONLY IF they manage to properly make use of forums, such as interacting with customers and addressing their concerns. Otherwise it might paint the wrong image: a forum full of complaints but no replies from support. The site is up only a few days and someone has already made use of the forums. I guess by Monday we will see if someone replies .
It should also be a bit more easier for someone to look for a branch nearby. Menatelecom have decided to use Google Maps to add the location of their branches. The locations are quite accurate when you zoom in, up to the street name and where it is relatively on that street.
They have opted for the popular Ookla speed test, to be more specific the mini version. I hope the speed test files are hosted on a server on their network and not their site's host, Rackspace. They also have another site that runs a speed test hosted on their network at http://www.mena-speedtest.com.
Given that their website is still in some way a work in progress, I believe they have done a pretty good job. At least its not as old school as their previous site!